PAYMENT & REFUND POLICY



WHAT AM I BILLED FOR?


Omega EDI bills only for accepted EDI, fax, and e-mail insurance transactions. We do not charge for invoice resubmissions, cash sales, or e-mailed/faxed customer receipts. A transaction becomes billable on the date it is accepted.
An accepted transaction is defined as follows:

1) LYNX/GERBER EDI: An acceptance transaction is received from Lynx/Gerber after EDI submission.
2) SAFELITE/ALLIANCE: An acceptance transaction is received after EDI submission and no rejection is received within 72 hours OR an invoice is marked as paid by Safelite, whichever happens first.
3) FAX: A fax is successfully transmitted to the number specified and an OK status is received from the destination fax machine.
4) E-MAIL: An e-mail is successfully transmitted to the recipient specified.
5) HARMONS SOLUTIONS GROUP: An acceptance transaction is received from Harmons Solutions Group after EDI submission.
5) MISC: Any insurance invoice that is manually marked as accepted or paid.

Please note that you can only be billed once per invoice. Once an invoice is accepted the date is recorded as the billing date. This date cannot be changed.

HOW AM I BILLED?


After your trial expires you must keep a valid credit or debit card on file at all times in order to prevent service interruption. This card will be automatically charged on your billing date for any accepted invoice transactions accumulated in the prior period.

We accepted Discover, American Express, Visa, and Mastercard. You can manage your payment profile at any time by logging in to the Administration Panel and selecting "Tools > Billing & Payment".

Any account that is more than 14 days past due will be terminated and sent to collections.

HOW MUCH WILL I BE BILLED?


Please visit http://omegaedi.com/?pricing for pricing details. Any contracted pricing will take precedence over the published rate schedule. We will communicate any changes to our pricing with at least 7 days notice to the e-mail address provided during signup.

WHAT IS THE GLAXIS FEE?


Shops who choose to enroll in the Lynx Services Participant Program are required to submit invoices via Glaxis EDI to avoid a manual processing fee. As of June 2016, an additional $1.00 processing fee will be assessed for Lynx Services Participant Shops for each EDI submission.

If you are not a Lynx Services participant you will not be subject to this fee. Please review your Lynx Services Participant Agreement for more information.

WHEN WILL I BE BILLED?


Customers who enrolled on or before April 10th, 2015 will be billed on the 1st of each month for the prior month's transaction activity.

Customers who enrolled after April 10th, 2015 will be billed monthly on the day they signed up on. For example, if you signed up for Omega EDI on the 11th day of the month, you will always be billed on the 11th.

REFUND POLICY



If you are dissatisfied for any reason during the first 30 days of use please contact us and we will issue a full refund for any charges. No refunds will be granted after 30 days of use.

If you believe we have billed you for any transactions in error please inform us within 30 days. No refunds will be given after 30 days from your billing date. Any billing disputes must be sent via e-mail to support@omegaedi.com.